Returns Policy

At Inyama Yethu, we take pride in supplying high-quality, safe, and fresh meat products. Due to the nature of our products, returns are handled with strict quality and safety considerations. Please review our returns policy below.

Eligibility for Returns

Returns may be considered under the following conditions:

• The product received is damaged, spoiled, or not fit for consumption at the time of delivery
• The order received does not match what was confirmed or invoiced
• The issue is reported within 24 hours of receiving the order
• Proof of purchase is provided (receipt or order confirmation)
• Clear photographic evidence of the product is submitted where applicable

Non-Returnable Items

Due to food safety and hygiene regulations, we do not accept returns in the following cases:

• Products that have been partially consumed
• Products not stored according to recommended conditions after delivery
• Orders reported after 24 hours of delivery
• Change of mind after purchase

How to Request a Return

Refunds & Replacements

Once your return request has been reviewed and approved, we may offer one of the following:

• A replacement of the affected product
• A partial or full refund, depending on the issue
• Store credit for future purchases

All resolutions are determined at the discretion of Inyama Yethu based on the nature of the complaint.